Supportive Care Team Admin Support Volunteer

Do you have great attention to detail and a good telephone manner? Could you use your admin skills to support our busy Supportive Care team?

Supportive Care Team Admin Support Volunteer

Opportunity details

Location Watford, Hertfordshire

Team Supportive Care team

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Likely hours Flexible

Our Supportive Care team help patients, carers, family members, children or close friends to cope emotionally and practically when a diagnosis of a life-changing illness is received. Support is tailored to the needs of each patient and family, drawing expertise from our four specialist teams.

Main tasks

  • Volunteers in the team take on a range of tasks, which may include all or some of those below:
    • making telephone calls to clients, which may include dealing with cancellations and appointments and holding calls to let them know they are on the waiting list
    • making telephone calls to Supportive Care volunteers to update them about appointments, cancellations etc.
    • entering accurate information into the clinical database
    • sending out letters
    • scanning patient records onto the clinical database
    • creating new documents in Microsoft Excel
    • monitoring volunteer expenses
    • monitoring volunteer hours
    • following up any outstanding paperwork that volunteers need to complete
    • creating bereavement letters to be sent out
    • entering and updating appointments accurately onto the lone worker diary and taking calls from volunteers to confirm that they have left a client’s home
    • booking rooms at Grove House
    • dealing with general admin enquiries via email or phone
    • contacting clients before a volunteer visits them, to check their status
    • managing the Supportive Care inbox and responding promptly to emails
    • entering referrals onto the clinical database if needed
    • managing and responding to patient related calls in a calm and professional manner

What are we looking for?

  • the ability to follow a process carefully and with a high degree of accuracy
  • someone with good Microsoft skills, including Word, Excel and Outlook
  • the ability to work independently and in a busy nursing office
  • the ability to research, understand and collate data and information
  • experience of using a database before would be helpful, but full training will be provided
  • someone who is reliable and flexible
  • 18+

Why volunteer with us?

Making connections Helping people who are going through a difficult time gives enormous personal satisfaction, and there is great value in meeting people and making a connection at this time of life.

Having a real impact Making a difference to our patients’ lives, and helping those around them, when they need it the most.

Working for the community Helping families in the local community who need specialist hospice care means your time and energy is harnessed for a good cause.

Learn more about volunteering with Rennie Grove Peace

Without the time our volunteers give to support all areas of our work, we couldn’t help all the families who need us. We have a wide range of volunteer roles with varying time commitments to suit people in different circumstances.