Receptionist volunteer – Grove House, St Albans

Are you friendly and welcoming?

Are you someone who loves to greet people with a smile and make them feel at ease? Do you have a few hours to spare each week and want to make a meaningful difference in your community?

We’re looking for friendly, compassionate volunteers join our team at our outpatients building in St Albans.

As a valued member of our reception team, you’ll help everything run smoothly. Tasks may include:

• Giving visitors a warm, friendly welcome when they arrive
• Answering phone calls, taking messages and passing them on to the right people
• Helping visitors feel comfortable while they wait for appointments
• Signing visitors in and supporting general enquiries
• Accepting deliveries and donations (with support from staff)
• Keeping the reception and waiting area tidy and welcoming
• Helping with refreshments, directions and information
• Selling raffle tickets, lottery tickets or small shop items

Every interaction you have helps create a calm, reassuring experience for people visiting our hospice services.

💜 Who we’re looking for

You don’t need previous receptionist experience — we’re looking for someone who is:

• Friendly, approachable and calm
• A good listener with a reassuring manner
• Comfortable answering the phone and passing on messages
• Confident using basic IT (training provided)
• Sensitive to people who may be anxious or distressed
• Aged 18 or over

This is a fairly active role, involving moving around the reception and waiting areas. We’ll happily talk through any support or reasonable adjustments you might need.