A key focus for our newly combined patient services team this year has been that delivery of our clinical activity should remain steady, while growing referral numbers across the catchment area.
We’re pleased to report nearly 7,000 patient referrals, a significant increase from 5,000 last year as two separate charities. In addition to this, we have delivered just under 2,800 bereavement and counselling sessions as well as many other services listed on the next page.
The team has supported 85% of patients to die in their preferred place of death, of which 82% were at home, which compares with around 40% nationally.
We have spent considerable time during this year developing our new service, the Coordination Centre, which will launch in late 2023 as a single point of referral for all our services. In addition to this, our popular overnight service will soon be available for all within our catchment area who need us.
Recruitment has been a huge focus, as this remains a challenge for us, in line with most healthcare organisations nationally. New roles including paramedics and a nurse consultant have been added to provide a wider mix of skills, as well as internal development and promotions, designed to strengthen the leadership and delivery of our clinical services.
The Clinical Leadership Team have also been developing links with other providers to explore collaborative working opportunities with NHS, social care and voluntary sector organisations.