Comments, compliments, concerns and complaints

We welcome all feedback about our services. Whether you would like to share a compliment, raise a concern or make a complaint, your views help us understand what is working well and where we can improve.

If you have had a positive experience of our care or services, we would be pleased to hear from you. Sharing what has gone well helps us recognise good practice and supports our teams to continue providing high-quality care.

If something is worrying you, we encourage you to raise it with us as soon as possible. We will listen, seek to understand the issue and work with you to resolve concerns quickly and fairly.

We are committed to providing safe, high-quality care, but we recognise that there may be occasions where we may not meet expectations. If you are unhappy with any aspect of our service, please let us know. We will take your complaint seriously, investigate it thoroughly and keep you informed throughout the process.

You can make a complaint verbally, in writing by email or post, or by using the form below.

F​ind contact details for all our offices.

If you choose to speak to a member of staff, we’ll try to deal with your concerns straight away. Alternatively, we’ll discuss the complaints procedure with you and arrange to come back to you once the matter has been investigated.

We’ll acknowledge all complaints made by letter, email or using the form below within two business days of receipt. And we aim to resolve all complaints within 20 business days.

Once we’ve fully investigated your concerns, we’ll respond with our findings and a decision. Sometimes more detailed investigations are needed. If this is the case, we’ll contact you with an update and give you the date we expect to report back to you.

If you’re not happy with the response to your complaint, you can ask to see or write to the Chief Executive of Rennie Grove Peace Hospice Care to discuss the matter further. If you’re still ​not satisfied with the outcome, you can phone or write to us to request a meeting with the Chair of Trustees.

Rennie Grove Peace is regulated by the Care Quality Commission and registered with the Fundraising Regulator. If you remain unhappy about how we have responded to your complaint, you can contact the appropriate organisation directly. Please note you need to make contact with the Fundraising Regulator within two months of our response to your complaint.

Read more about how we’re regulated.

This is an independent third-party website where you can leave public feedback regarding your experience of our services. Your feedback is confidential and is collected and processed by iWantGreatCare, an independent organisation.

Visit the iWantGreatCare website to give your feedback.