NHS Talking Therapies Admin Support Volunteer

Do you have great attention to detail and a good telephone manner? Could you use your admin skills to support our busy bereavement, listening and talking therapies team?

NHS Talking Therapies Admin Support Volunteer

Opportunity details

Location Watford, Hertfordshire

Team Bereavement, listening and talking therapies team

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Likely hours Flexible

Our Bereavement, Listening and Talking Therapies team provide counselling support for people who are referred to us through NHS Talking Therapies. In order to provide the service to as many people as possible we need volunteer support to make sure that the admin around referrals and ongoing management of clients runs smoothly.

Main tasks

  • registering referrals on the patient record system
  • calling clients to arrange appointments and to update their information
  • making appointments and carrying out the associated admin
  • discharging clients through the patient record system
  • some basic admin such as photocopying

What are we looking for?

  • someone who is good with IT and happy to learn a new system (training will be provided)
  • someone who is confident to phone clients
  • good organisational skills with an attention to detail
  • an understanding that confidentiality is key to our service

“I really enjoy the role. The team absolutely makes it for me. Everybody I work with is so friendly and helpful. They make me feel really valued in my role and a part of the team."

Sabina, Clinical Call Handler Volunteer

Why volunteer with us?

Making connections Helping people who are going through a difficult time gives enormous personal satisfaction, and there is great value in meeting people and making a connection at this time of life.

Having a real impact Making a difference to our patients’ lives, and helping those around them, when they need it the most.

Working for the community Helping families in the local community who need specialist hospice care means your time and energy is harnessed for a good cause.

Learn more about volunteering with Rennie Grove Peace

Without the time our volunteers give to support all areas of our work, we couldn’t help all the families who need us. We have a wide range of volunteer roles with varying time commitments to suit people in different circumstances.